June, 2012 | Transitions Intl
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What is Your Hat – Leader v/s Manager v/s Counselor v/s Trainer v/s Coach

In organizations and day-to-day life we come across people who call themselves managers, coach, trainer, teacher, mentor and some consider themselves as leaders. Often some of these terms are used synonymously. Though a person can play the role of a mentor, manager, leader, coach, within an organization, each of these roles are different and unique. Leader - one who inspires others by their actions and behavior. Leadership is a philosophy of life. Leadership is not about managing things but about developing people. It is about helping people to liberate the fullness of their talents while they pursue a vision that you have inspired them to buy into as a worthy and meaningful one. Great leaders can be great teachers and great coaches. Manager - managers direct and tell their team what to do. They plan for the achievement of day-to-day tasks and the goals of the department or group whom they manage. Managers, by nature, are concerned with outcomes. Mentor - Mentors help to shape or influence a person's beliefs and values in a positive way by resonating with releasing or unveiling a person's wisdom frequently through the mentor's own experience. Mentoring is based on wisdom and role experience and tends to be more

Change – The Process And 4 Essentials

Change is an integral part of our life. Our physical body undergoes change every day, our cells undergoes change and the very process of growing up from the time we are born to where we are today is Change. The environment around us is changing all the time. Some changes are within our control and yet others not so. There are yet other changes which we need to make consciously - the ability to be present and move between reflection and action. It is our ability to establish and maintain the appropriate attitudes and behaviors in both our professional and personal lives, that are conducive to goal setting, achievement and constructive feedback. To quote Tim Gallwey - "In every human endeavor there are two arenas of engagement: the outer and the inner. The outer game is played on an external arena to overcome external obstacles to reach an external goal. The inner game takes place within the mind of the player and is played against such obstacles as fear, self-doubt, lapses in focus, and limiting concepts or assumptions. The inner game is played to overcome the self-imposed obstacles that prevent an individual or team from accessing their full potential." In simple terms

Commitment : Top 15 Questions You Need to Ask Yourself

“What we speak becomes the house we live in.”-Hafez. How many times have you heard friends or colleagues or family members or yourself say, "I've tried to convince the person so many times on this idea, but fail to do so." Sounds familiar? Have you ever evaluated why does that happen to you or others? Is it because the other party has not bought into your vision or is it because you fail to keep your commitment? In other words, have you failed to live up to your word innumerable number of times that the person doesn't trust you enough, to buy into your vision? Failing to keep your commitments is an indication that you don’t care about your vision, or word, your client, their time, and the outcomes. Questions you need to ask yourself when your actions are not in sync with your word are: Do you have a clear goal and vision Are you trying to pursue one too many goals or things to do at the same time Are you trying to get some brownie points by agreeing to do something but have no real intention of doing it Are you trying to avoid a situation of open communication and dealing with the situation Have you

Customer Service Excellence – 11 Key Questions

You decide to go to a restaurant with some friends for dinner. This restaurant prides itself in impeccable customer service, excellent delicacies, a new menu every week and the freshness of the dishes they serve. You look at the menu and decide on some dishes. You have some diet restrictions and request of the restaurant manager to serve you a salad without some items.  The restaurant manager refuses and tells you that the dishes have to be ordered as they are.  This is an expensive restaurant and you are not pleased and swear never to go back. On the other hand, now imagine a restaurant where the menu is simple, has limited variety but again prides itself in almost similar qualities as the first. However they are willing to be flexible and in terms of price is almost equally priced as the first one. Which one would you go back to Where do you see a value added service Where do you think the price is justified Who is actually walking the talk Does pricey always mean value? The same dynamics of value creation can be extended to a sales role in any industry. In every sale, in every field if you have no real