October, 2012 | Transitions Intl
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TOP TEN QUESTIONS YOU NEED TO ASK, TO RETAIN GOOD PEOPLE

“Appreciation is a wonderful thing. It makes what is excellent in others belong to us as well” ― Voltaire Employees who feel valued are more likely to be engaged in their work and feel satisfied and motivated. Employee turnover is a significant cost to any firm.  Retention is a big issue. Typically people stay because jobs are hard to find or get. When things open up the “best  people"  leave. This leaves performance and productivity holes in the Company. According to a survey by the American Psychological Association (APA), feeling valued is a key indicator of job performance. You get the right people on the bus ( refer my post on Marcus Buckingham Alert for Talents) but equally important is retaining the good talent so that they don't get off the bus. How do you retain your good people? Does everyone know what is expected of them. Do they have a clear and concise description of the job and the expectations from them to deliver the job. You are what your talents and values are. Do you allow your people to develop their talents ? Do you give them opportunities to take advantage of the multiple skills your people possess. Do you provide the necessary tools and

The Zen of Conflict Leadership – 5 Keys to deal with Conflicts

"The better able team members are to engage, speak, listen, hear, interpret, and respond constructively, the more likely their teams are to leverage conflict rather than be leveled by it” Runde and Flanagan Conflict is not something many of us like to be in. Many situations of conflict create a feeling of fight or flight. It triggers a lot of negative emotions including anger, turmoil and a sense of threat. But is conflict really that bad at all times ? Is it possible to accept conflict as a learning process ? Peace is not the absence of conflict but it is the ability to deal with Conflict by way of creative alternatives to respond to situations of conflict. What is Conflict ? Conflict arises from differences of opinion. It arises when people disagree over values, ideas, perceptions or even when led by different motivations. Conflicts cannot be avoided because no two people can agree on everything at all times.  A better way to resolve conflicts is not to avoid it or runaway from it but deal with it in a constructive and positive manner.  Confidence comes from knowing that you have the skills to communicate in a difficult situation, and you have the ability to diagnose the situation accurately