Integrity | Transitions Intl - Part 2
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Transitions Intl / Integrity
22 February 2014 In Change, Character, Coaching, Communication, Emotions, Integrity, Lead From Within, Leadership, Life, Organizational Leadership By Lalita Raman

Leadership And Compassion

  I had met Victoria recently who had hired me as a coach. Victoria is a highly motivated, energetic, determined and passionate woman in that she is driven by her purpose and vision in life. She is a senior executive with a multi-national firm and she has progressed very well in her career. She is one of the youngest managing directors within her firm and somebody whom people within the firm envied and looked up to. Victoria is a caring and compassionate individual but at the same time very goal oriented and at times in that drive may seem to appear as impersonal. Victoria normally is prompt and punctual. However on this day, she arrived to my office 10 minutes late. She profusely apologized. I observed that she seemed agitated and particularly stressed about something. I accepted her apology, smiled and requested her to take a seat. I allowed her to calm down and I did this by being silent for several minutes. That helped her to calm her nerves and regain her composure. She had a glass of water and she started narrating how her day was, what caused her to be stressed out and the reason for her delay and

20 February 2014 In Character, Coaching, Integrity, Lead From Within, Leadership, Life, Personal & Professional Development By Lalita Raman

How Close Are You To Your Ideal Self?

Photo Credits : Lalita Raman We have our ideal self, the self we want out of life; the motivational core that focuses our hopes, aspirations, dreams, purpose, and calling. It is our source of positive affect that helps the drive for intentional change. This is the self we want to be. How many of us are close to our ideal self? We have our actual self or real self and there is our ought self. Our ought self is our understanding of what others want us to be and do. Actual self is who we are and what we do. The actual self over time, right from childhood, changes. What happens when our actual self doesn't match the ideal self? That is when the process of reflection and retrospection begins. New Year is a formal step to grow, develop and continue the path of learning and an improvement on our-self versus where we were.Yes, this should be a continuous process but I think New Year is a good time to take stock. A time to ask ourselves how close are we to our ideal self. No, this is not about New Year Resolutions. So how do we get there? 5 key questions to ask - For Full POST REFER

17 February 2014 In Change, Character, Comfort Zone, Emotions, Integrity, Lead From Within, Leadership, Life, Organizational Leadership, Personal & Professional Development By Lalita Raman

Leadership and Bias

"She is quiet; she has probably nothing interesting to say", "Investment bankers are all extroverts and make a lot of money", "Oh you are Indian; you must have grown up in a caste system", "She is successful and has come up the ranks on the fast path. She must have achieved this because she is a flirt and has used her influence", "A leader is one who manages team and is part of senior management". What do these statements sound like to you? Asian/American, Male/Female, Extroverts/introverts, rich/poor, aggressive/meek is the common single story we hear or are categorized into. You are categorized, stereotyped and generalized and not seen for your uniqueness, for your passions, your interests. Nor do you see others. Bias creeps in our day-to-day life, and communication. This comes from our culture, our exposure or non-exposure, and our experiences. But the real question is do we get so taken in by others beliefs and by our limited experience that we fail to see the uniqueness of the person in front of us. Do we fail to see that one person or a group of people don't represent an entire country or gender? Can Bias be fixed? "I alone cannot change the world, but I can cast a stone across the

17 November 2013 In Character, Comfort Zone, Customer Service and Sales, Habits, Integrity, Lead From Within, Leadership, Organizational Leadership By Lalita Raman

The Missing Link In ‘The Customer Is the Boss’

Have you ever thought like a customer when you are talking to a potential client? Do you really care to understand what the customer wants ? I was in Mumbai last week visiting my family for 4 days. My dad and mom are not keeping too well and I thought I must take some time out to be with them. While I was there, I decided to complete some formalities that was pending with a bank account that I had opened. The relationship manager stated that he wanted copies of my passport, other identification documents and photographs. I was taken aback because I had submitted all of this in as many copies as was required by this bank, four months back. The relationship manager started giving me several reasons why he wanted those again, none of which sounded convincing to me. One of the reasons he gave me was that this was a compliance requirement. This is one of the top favorite reasons given by many a customer contact of most banks. The relationship manager did not take time to understand my requirements, figure out how much time I had and how to reduce the inefficiency for me. Many customer contacts ever so often

16 November 2013 In Character, Coaching, Communication, Integrity, Lead From Within, Leadership, Life, Organizational Leadership, Personal & Professional Development By Lalita Raman

How To Lose In Leadership

I was at my friend’s place last week for dinner. She has 2 kids, a son and daughter. We were chatting and in the midst of a discussion, her daughter Nikita, comes up to her Dad and reminds him that it is her time to play chess with him. Despite being told that he will play with her later, she insists. He consents and tells her that she will play the game without playing any pranks. Nikita is a junior chess champion at a State level for girls under 10 years. Her dad, although not a champion has always been an expert in chess. We were watching them play and Nikita suddenly turned to her mom and asked her a question on what she should do. I also noticed that she didn’t just ask for a solution but explained what her strategy was and consulted her mother on which option she should choose as the next step. John was having some morale issues among his team. He had 5 direct reports though he was responsible for a team of fifty. He decided he will conduct a survey to determine the engagement and satisfaction among his team. At the end of one

30 September 2013 In Change, Character, Coaching, Communication, Integrity, Lead From Within, Life, Organizational Leadership, Personal & Professional Development By Lalita Raman

The Pitfalls Of Willful Blindness

I’m not a fan of watching soap operas. One day when I was changing channels to watch a program on CNBC, my attention was caught by a snap-shot of a scene in Star Plus, where a girl was asking questions to her grandma. I started watching this Indian soap opera called Veera. What got me interested in this soap opera was the girl’s never-ending quest to learn, to challenge, to explore, to question and not to take things for granted. If you observe a child, you will notice that a child never stops to ask questions. Most questions asked by a child arise from curiosity and to determine the Why? However, as we grow older, we stop asking relevant questions. We take things for granted and are happy to accept the beliefs, the processes, the archaic methods. When people ask me what is Coaching, I explain that a Coach facilitates listening in an adult environment by asking relevant and contextual questions. As your coach, I create an environment to evoke you to explore your greatest potential be it in tactical – sales, communication or leadership or transformational coaching. How many times have you faced situations in your organization or in a community voluntary service, where you observe situations

21 September 2013 In Character, Customer Service and Sales, Integrity, Lead From Within, Leadership, Life, Organizational Leadership By Lalita Raman

Five Leadership Lessons From Cirque Du Soleil

Cirque du Soleil shows have been my favorite ever since I saw their first show in Asia, about 15 years back.  Their shows always have something magical and theatrical about them and invokes your senses. Quick Facts on Cirque Du Soleil  A clip of Zarkana I recently watched their Michael Jackson The Immortal World Tour Show and on my way home, as I was thinking about their various shows that I have watched and enjoyed, I realized that each of us have a lot to learn from the artists, as individuals and collectively. Key Lessons  For Full Post Refer LINK Image Source

11 September 2013 In Change, Character, Coaching, Emotions, Employee Engagement, Habits, Integrity, Lead From Within, Leadership, Life, Personal & Professional Development By Lalita Raman

“Resilience” And You

“Everything will be all right in the end. If it’s not all right, then it’s not the end.” Unknown For me this quote is a gentle reminder of building resiliency. Resiliency and character is built through tough time and adversities. Resilience draws from strength of character, from a core set of values that motivates you to make efforts to achieve your vision. It helps you to overcome setbacks and bounce back on the path of success. You need to be self-aware, have self-control and acknowledge there is a set back and be willing to persist. In an organizational capacity, resilience is the ability to pick yourself up despite the hurdles because you are responsible for others and see yourself as a support to others. In several organizations and in the political arena of many countries, you hear statements like the growth will be maintained amidst numbers consistently proving otherwise. You continue to hear positive futuristic statements and that it is “business as usual”. However, reality is that no effort is being made to review, examine, critique and change the path to achieve the goals or work towards promoting the economy of the country or the growth of the Company. The internal structures and policies