Organizational Leadership | Transitions Intl - Part 2
-1
archive,paged,category,category-organizational-leadership,category-121,paged-2,category-paged-2,stockholm-core-2.2.8,qodef-qi--no-touch,qi-addons-for-elementor-1.5.2,select-child-theme-ver-1.1,select-theme-ver-8.7,ajax_fade,page_not_loaded,,qode_menu_,qode-mobile-logo-set,wpb-js-composer js-comp-ver-6.6.0,vc_responsive,elementor-default,elementor-kit-1318
Transitions Intl / Organizational Leadership
10 July 2015 In Change, Character, Coaching, Comfort Zone, Communication, Conflict Leadership, Customer Service and Sales, Emotions, Employee Engagement, Habits, Lead From Within, Leadership, Life, Organizational Leadership By Lalita Raman

Three Keys To Be An Impactful Communicator

"This is urgent. So please get it done ASAP" "Can you call between 9 am to 10 am?" "I would like to meet you sometime next week or so". "Can you tell her I called?" "Client is livid, can you look into it when you get a moment, please ?" What is the common problem you see in all of the above communication? Have you been in situations when you have told somebody it is urgent or ASAP and yet your request has not been met within your specified deadline? Has this caused you frustration and increased your stress and overwhelm? However, did you use specific language in your request or your instruction ? Let's take another scenario "I'm not sure I can do this" "I'm sure, I'm going to mess it up and not be able to make that presentation properly" "I'm not going to do this interview well" "I am in no good at public speaking. I suck at making presentations in front of a group of people. Does this form of self-communication sound familiar to you? There are three factors to impactful Communication, those that lead to inspiring and influencing others or what is often known as leadership communication 1. How do you communicate with yourself? Your thoughts lead to your inner talk. Is that empowering or

3 March 2014 In Coaching, Comfort Zone, Communication, Customer Service and Sales, Organizational Leadership By Lalita Raman

Top Ten Ways to Stand Out In Sales and From Competition

"It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages." - Henry Ford Every time a customer comes into contact with any aspect of your business, they have an opportunity to form an impression about you, your brand and business. How do you keep your customers engaged and loyal? David Brooks, the New York Times columnist in his op-ed column dated February 3, 2014 "What Machines Can't Do", states that We're clearly heading into an age of brilliant technology. Computers are already impressively good at guiding driverless cars and beating humans at chess and Jeopardy. As Erik Brynjolfsson and Andrew McAfee of the Massachusetts Institute of Technology point out in their book - The Second Machine Age, "computers are increasingly going to be able to perform important parts of even mostly cognitive jobs, like picking stocks, diagnosing diseases and granting parole

22 February 2014 In Change, Character, Coaching, Communication, Emotions, Integrity, Lead From Within, Leadership, Life, Organizational Leadership By Lalita Raman

Leadership And Compassion

  I had met Victoria recently who had hired me as a coach. Victoria is a highly motivated, energetic, determined and passionate woman in that she is driven by her purpose and vision in life. She is a senior executive with a multi-national firm and she has progressed very well in her career. She is one of the youngest managing directors within her firm and somebody whom people within the firm envied and looked up to. Victoria is a caring and compassionate individual but at the same time very goal oriented and at times in that drive may seem to appear as impersonal. Victoria normally is prompt and punctual. However on this day, she arrived to my office 10 minutes late. She profusely apologized. I observed that she seemed agitated and particularly stressed about something. I accepted her apology, smiled and requested her to take a seat. I allowed her to calm down and I did this by being silent for several minutes. That helped her to calm her nerves and regain her composure. She had a glass of water and she started narrating how her day was, what caused her to be stressed out and the reason for her delay and

17 February 2014 In Change, Character, Comfort Zone, Emotions, Integrity, Lead From Within, Leadership, Life, Organizational Leadership, Personal & Professional Development By Lalita Raman

Leadership and Bias

"She is quiet; she has probably nothing interesting to say", "Investment bankers are all extroverts and make a lot of money", "Oh you are Indian; you must have grown up in a caste system", "She is successful and has come up the ranks on the fast path. She must have achieved this because she is a flirt and has used her influence", "A leader is one who manages team and is part of senior management". What do these statements sound like to you? Asian/American, Male/Female, Extroverts/introverts, rich/poor, aggressive/meek is the common single story we hear or are categorized into. You are categorized, stereotyped and generalized and not seen for your uniqueness, for your passions, your interests. Nor do you see others. Bias creeps in our day-to-day life, and communication. This comes from our culture, our exposure or non-exposure, and our experiences. But the real question is do we get so taken in by others beliefs and by our limited experience that we fail to see the uniqueness of the person in front of us. Do we fail to see that one person or a group of people don't represent an entire country or gender? Can Bias be fixed? "I alone cannot change the world, but I can cast a stone across the

19 November 2013 In Change, Coaching, Communication, Employee Engagement, Lead From Within, Leadership, Life, Organizational Leadership, Personal & Professional Development, Talent Management By Lalita Raman

The Strength Based Resonant Team Leader

A month back, I conducted a workshop on Tips and Tricks To Engage Employees. The focus of this workshop was employee engagement using a neuroscience perspective. While discussing the neuroscience aspects, one of the points I highlighted was the importance of leaders and managers recognizing the strengths of the people who work with them in their teams or organizations. Strength is the key binding factor in providing certainty, feeling that we have the power of choice in what we do and being recognized for our talents because we operate from our area of strength. It provides the endorphin to help our brain move towards an engaged and reward state. One of the participants had a view that in some industries only command and control works and there is no time, especially given the deadlines, for recognizing strengths or working on creating an environment of Certainty, Recognition, Choices or Connection. An interesting discussion ensued in the workshop once this comment was made. One of my coaching clients during one of her earlier sessions was sharing her challenges at her work place. She has been with her organization for eight years and she was describing how the head of the business was a very tough

18 November 2013 In Change, Character, Coaching, Comfort Zone, Communication, Conflict Leadership, Lead From Within, Leadership, Life, Organizational Leadership, Personal & Professional Development By Lalita Raman

Leadership In Troubled Times

The CEO of the Company was having his monthly meeting with his direct reports to discuss achievements, strengths, opportunities missed or well used and way forward. Jack, the CFO of the company had attended several of these meetings and felt the quality of these meetings had deteriorated. In the moments of silence, whenever he was an observer, he felt these meetings had become agreeable in nature and no brainstorming was encouraged. Just in the last meeting he had raised an objection to the way the revenues were being earned and the way the company was going about increasing its market share and how in the medium to long-term the company may not be able to hold its market share. He also had concerns on the franchise value which he thought he will bring it up later. Despite presenting solutions he was left with the feeling that by raising a different perspective, he was considered possibly a rebel. The room didn't celebrate his passion for the business nor appreciate his concern. "Don't trouble trouble till trouble troubles you because if you trouble trouble, trouble will trouble you". As a kid I used to play this tongue twister with my friends. Today in many organizations and

17 November 2013 In Change, Character, Coaching, Comfort Zone, Communication, Conflict Leadership, Customer Service and Sales, Employee Engagement, Lead From Within, Leadership, Life, Organizational Leadership, Personal & Professional Development By Lalita Raman

The Power Of Reframing

Have you been in meetings where you interpret something that has been said by your boss very differently from what one of your colleagues may have interpreted? Have you had moments or days when you feel everything is going wrong, until you see someone else having a worse time which pales yours in comparison? Have you observed situations where two people could have faced the same situation, yet one considers it as a challenge to be overcome whereas the other person dwells on it, complains about it and their body language and facial expression conveys that they are having one a nerve wrecking experience? How many times have you for any small mistakes made, stated that "I have messed up" instead of "I made a mistake"? When I coach leaders, executives and professionals, I hear negative statements about who they are or what they are not good at or what they cannot do. The cues is not only verbal but also in their body language and facial expressions. When I listen to what is being said, the way it is being said and sense the cues, I ask of my clients to reframe the thought, the feeling, the fear in a positive way. Reframing is the art

17 November 2013 In Character, Comfort Zone, Customer Service and Sales, Habits, Integrity, Lead From Within, Leadership, Organizational Leadership By Lalita Raman

The Missing Link In ‘The Customer Is the Boss’

Have you ever thought like a customer when you are talking to a potential client? Do you really care to understand what the customer wants ? I was in Mumbai last week visiting my family for 4 days. My dad and mom are not keeping too well and I thought I must take some time out to be with them. While I was there, I decided to complete some formalities that was pending with a bank account that I had opened. The relationship manager stated that he wanted copies of my passport, other identification documents and photographs. I was taken aback because I had submitted all of this in as many copies as was required by this bank, four months back. The relationship manager started giving me several reasons why he wanted those again, none of which sounded convincing to me. One of the reasons he gave me was that this was a compliance requirement. This is one of the top favorite reasons given by many a customer contact of most banks. The relationship manager did not take time to understand my requirements, figure out how much time I had and how to reduce the inefficiency for me. Many customer contacts ever so often

16 November 2013 In Character, Coaching, Communication, Integrity, Lead From Within, Leadership, Life, Organizational Leadership, Personal & Professional Development By Lalita Raman

How To Lose In Leadership

I was at my friend’s place last week for dinner. She has 2 kids, a son and daughter. We were chatting and in the midst of a discussion, her daughter Nikita, comes up to her Dad and reminds him that it is her time to play chess with him. Despite being told that he will play with her later, she insists. He consents and tells her that she will play the game without playing any pranks. Nikita is a junior chess champion at a State level for girls under 10 years. Her dad, although not a champion has always been an expert in chess. We were watching them play and Nikita suddenly turned to her mom and asked her a question on what she should do. I also noticed that she didn’t just ask for a solution but explained what her strategy was and consulted her mother on which option she should choose as the next step. John was having some morale issues among his team. He had 5 direct reports though he was responsible for a team of fifty. He decided he will conduct a survey to determine the engagement and satisfaction among his team. At the end of one

30 September 2013 In Change, Character, Coaching, Communication, Integrity, Lead From Within, Life, Organizational Leadership, Personal & Professional Development By Lalita Raman

The Pitfalls Of Willful Blindness

I’m not a fan of watching soap operas. One day when I was changing channels to watch a program on CNBC, my attention was caught by a snap-shot of a scene in Star Plus, where a girl was asking questions to her grandma. I started watching this Indian soap opera called Veera. What got me interested in this soap opera was the girl’s never-ending quest to learn, to challenge, to explore, to question and not to take things for granted. If you observe a child, you will notice that a child never stops to ask questions. Most questions asked by a child arise from curiosity and to determine the Why? However, as we grow older, we stop asking relevant questions. We take things for granted and are happy to accept the beliefs, the processes, the archaic methods. When people ask me what is Coaching, I explain that a Coach facilitates listening in an adult environment by asking relevant and contextual questions. As your coach, I create an environment to evoke you to explore your greatest potential be it in tactical – sales, communication or leadership or transformational coaching. How many times have you faced situations in your organization or in a community voluntary service, where you observe situations