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Leadership and Bias

"She is quiet; she has probably nothing interesting to say", "Investment bankers are all extroverts and make a lot of money", "Oh you are Indian; you must have grown up in a caste system", "She is successful and has come up the ranks on the fast path. She must have achieved this because she is a flirt and has used her influence", "A leader is one who manages team and is part of senior management". What do these statements sound like to you? Asian/American, Male/Female, Extroverts/introverts, rich/poor, aggressive/meek is the common single story we hear or are categorized into. You are categorized, stereotyped and generalized and not seen for your uniqueness, for your passions, your interests. Nor do you see others. Bias creeps in our day-to-day life, and communication. This comes from our culture, our exposure or non-exposure, and our experiences. But the real question is do we get so taken in by others beliefs and by our limited experience that we fail to see the uniqueness of the person in front of us. Do we fail to see that one person or a group of people don't represent an entire country or gender? Can Bias be fixed? "I alone cannot change the world, but I can cast a stone across the

The Missing Link In ‘The Customer Is the Boss’

Have you ever thought like a customer when you are talking to a potential client? Do you really care to understand what the customer wants ? I was in Mumbai last week visiting my family for 4 days. My dad and mom are not keeping too well and I thought I must take some time out to be with them. While I was there, I decided to complete some formalities that was pending with a bank account that I had opened. The relationship manager stated that he wanted copies of my passport, other identification documents and photographs. I was taken aback because I had submitted all of this in as many copies as was required by this bank, four months back. The relationship manager started giving me several reasons why he wanted those again, none of which sounded convincing to me. One of the reasons he gave me was that this was a compliance requirement. This is one of the top favorite reasons given by many a customer contact of most banks. The relationship manager did not take time to understand my requirements, figure out how much time I had and how to reduce the inefficiency for me. Many customer contacts ever so often

Change – The Process And 4 Essentials

Change is an integral part of our life. Our physical body undergoes change every day, our cells undergoes change and the very process of growing up from the time we are born to where we are today is Change. The environment around us is changing all the time. Some changes are within our control and yet others not so. There are yet other changes which we need to make consciously - the ability to be present and move between reflection and action. It is our ability to establish and maintain the appropriate attitudes and behaviors in both our professional and personal lives, that are conducive to goal setting, achievement and constructive feedback. To quote Tim Gallwey - "In every human endeavor there are two arenas of engagement: the outer and the inner. The outer game is played on an external arena to overcome external obstacles to reach an external goal. The inner game takes place within the mind of the player and is played against such obstacles as fear, self-doubt, lapses in focus, and limiting concepts or assumptions. The inner game is played to overcome the self-imposed obstacles that prevent an individual or team from accessing their full potential." In simple terms