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7 March 2017 In Change, Character, Coaching, Comfort Zone, Communication, Emotions, Integrity, Lead From Within, Leadership, Personal & Professional Development By Lalita Raman

Leadership Traits Of An Entrepreneur

I quit investment banking and chose to change my field and focus my work to develop people and their talent. When I look back at these five years, there have been many downs and up. And yet, when I look back, I've learnt a lot, especially, through my bad times, not only about myself but about life, leadership, people and about the challenges of running a business. I share with you, some of my insights: 1.Resilience Medically, I have thought myself to be resilient. I am a juvenile diabetic since the age of 8 and the medical challenges that I have faced during the course of my life, I have faced with courage determination and resilience. I learnt, that I need to be equally resilient, in my business, to never give up, but yet, to let go. I learnt that I do have the resilience, every time, I have had to believe in myself and overcome a challenge. Resilience is key to us, no matter who you are and what you do. 2.Learn to say "No" It is easy to say yes to every opportunity that comes by because you are just starting up and opportunities may not come by at a regular frequency. Yet,

8 February 2017 In Change, Character, Coaching, Comfort Zone, Communication, Conflict Leadership, Customer Service and Sales, Emotions, Employee Engagement, Habits, Integrity, Lead From Within, Leadership, Life, Organizational Leadership, Personal & Professional Development, Sales Leadership, Talent Management By Lalita Raman

Build A Communication Style You Can Be Proud Of

I was coaching one of my clients the other day and when I asked how would he like to “reframe” his communication, he remarked, no use saying whatever I have to say if it is not received by my audience properly. Wow. Indeed, communication is not complete, till it is “received”. Communication, be it written or verbal, is not complete till your audience understands the message. Written communication, be it email, chats or even a resume is ignored or can be misunderstood if it is not conveyed in a manner that will be understood by the receiver. Poor communication often results in frustration, ineffective meetings, misunderstandings, complicated relationships, lost time, lost revenues and overall goals remaining unachieved. What are some of the 101s of communication? 1.Language that is easy to understand We often live in our own world, using jargon and terms which our audience may not necessarily understand. 2.Connect We are emotional beings and connection takes place at an emotional level. Conversations, where a level of rapport and trust is established is when a connection happens. Connect with the other person's personal interests and topics of interest. 3.Listen Listening does not happen just with your ears but also with your eyes, heart and soul. Listening to understand and

28 July 2016 In Change, Character, Coaching, Comfort Zone, Communication, Emotions, Habits, Integrity, Lead From Within, Leadership, Life, Personal & Professional Development By Lalita Raman

The Art Of Communicating Amidst Change And Complexity

Recently, a gym closed down and this has been a common occurrence in Hong Kong in recent years. Members of this gym obviously want to get to a replacement gym so that their fitness regime is not affected. Unfortunately, there are barely any other alternatives left, barring one, which is the gym that I go to. This gym has been able to survive the tumultuous environment. Their survival, I think, can be attributed to the higher rates they charge v/s the deep discount that the others gyms tend to offer and also the quality of instructors that they hire for the various wide range of group classes they offer. As much as I like going to my gym because I enjoy the classes, recently, the experience has been stressful. Some members of the other gym have been given a free pass at the various locations they have. The number of people they have allowed in some classes have thus increased, creating a space issue in the class. Further, many of these new participants are clueless as to the rigor of these classes and they either don't listen nor understand instructions. Basically, the movement especially in Combat or TRX classes has become restricted

18 May 2016 In Change, Character, Coaching, Comfort Zone, Customer Service and Sales, Emotions, Habits, Integrity, Lead From Within, Leadership, Life, Organizational Leadership, Personal & Professional Development By Lalita Raman

Five Keys To Establishing and Building Trust in A Relationship

Last Friday, I watched The Money Monster. There is a scene where Lee Gates (George Clooney) walks out of his studio with Kyle Budwell (Jack O'Connell), a grief-stricken bankrupt viewer who lost his money after a previous tip; in front of him, a sharp contrast to moments earlier where Lee Gates was held hostage by Kyle Budwell. However, with the negotiations that followed between Lee Gates and Kyle Budwell, a certain degree of trust is established. Since Lee Gates does not want to get shot by the police, who are trying to disarm his bomb, he hides behind, Kyle, with Kyle walking in front of him. Lee convinces Kyle that the person because of whom Kyle lost his money is there, and they can question him together. The movie is particularly not interesting but this scene somehow captured my attention because of the rapport that Lee Gates builds with Kyle Budwell who had held him hostage. There is a trust that each of them place on the other, a degree of belief in each other and their common goal is to find this person on account of whom this grievance was caused. Trust is an essential part of any relationship be it with your partner, your

27 April 2016 In Character, Coaching, Comfort Zone, Communication, Customer Service and Sales, Emotions, Habits, Integrity, Lead From Within, Leadership, Life, Organizational Leadership, Personal & Professional Development By Lalita Raman

Four Keys To The Power Of Consistency

Recently at my yoga and gym classes at Pure Yoga and Pure Fitness, I have observed that the different instructors follow a sequence in a particular week, which is consistent throughout that week, for that particular style of class. Not every class of the same style [e.g. TRX (suspension training) or Body Combat or RPM] has every single move and flow the same across different days and instructors in a particular week. But there are some moves common across the same class on different days during any given week. This consistency brings uniformity across classes and you as a participant is able to practice it consistently and improve your way of doing it. In addition, the instructors don't play what they want but send a uniform and consistent message. Each instructor is unique and with the consistency that they follow, it becomes easier for the participants as well as for the instructors to deliver their best. Thus the brand name and franchise value is enhanced. I appreciate consistency, especially as a Dale Carnegie trainer, because as Dale Carnegie trainers, when we deliver flagship programs and other tailored in-house corporate programs, we need to maintain consistency in the overall way we facilitate and

9 March 2016 In Character, Coaching, Comfort Zone, Communication, Customer Service and Sales, Emotions, Employee Engagement, Habits, Lead From Within, Leadership, Life, Organizational Leadership, Personal & Professional Development, Sales Leadership, Talent Management By Lalita Raman

Six Ways To Be An Impactful Communicator

Yesterday whilst in my yoga class, the instructor was giving us a specific instruction. She was very clear in her instruction and it so happened that the woman next to me had her left leg in front instead of her right leg. The instructor noticed this and kept repeating her instruction to this woman and only after a good 30-40 seconds that the woman internalized the instruction and did the right thing. I was thinking about this incident on my way back to work and realized that many times at the gym, yoga or even at trainings that I facilitate for various corporates, many participants do not do what has been instructed or requested of them. This happens not because the instructions are not clear or the language not understood but the individual/s concerned are not listening. Their focus is on something else. They are not in the moment. They hear and yet they don't listen. [Tweet "#Listening to #connect happens when you #listen to understand. #communication #EI #leadership"] What does LISTEN mean ? 1.Learn Learn to recognize your shortcomings and accept yourself. Ask yourself, what can you do to bring back focus? Have an open mind and intention to listen. [Tweet "#Listening with an open

26 October 2015 In Change, Coaching, Comfort Zone, Communication, Conflict Leadership, Customer Service and Sales, Employee Engagement, Integrity, Lead From Within, Leadership, Organizational Leadership, Personal & Professional Development, Talent Management By Lalita Raman

How To Avoid Wasting Money and Time on Training ?

Billions of dollars are spent annually on Training and development within organizations, without commensurate Return On Investment. (Tens of billions of dollars are spent on it annually, but companies often squander these investments because the training is not geared to drive business results, say experts at The Boston Consulting Group (BCG)). Organizations invest in soft skills training and development to manage talent, to enhance leadership, communication and other soft skills amongst their employees. Transitions occurs in taking on new roles, new challenges, managing a new team, new responsibilities, new countries or even with a different team or boss. This often results in many employees feeling challenged with their leadership, communication and influential skills. Coaching and training can help in enhancement or a shift in these soft skills. There is a clear need for training and coaching within organizations. Yet, what are some of the reasons for the gap between the need for training and development and the resultant ROI? 1.Training is often not geared to drive results, based on which those who receive training are being evaluated. 2.Training is often a “band aid” solution to fix a deeper problem or challenge that may exist within an organization. 3.Training is conducted in those areas which are not

22 February 2014 In Character, Communication, Emotions, Habits, Lead From Within, Leadership, Personal & Professional Development By Lalita Raman

Responsibility Is A Choice

I was at a lobby of a hotel last week waiting for a business meeting and I happened to hear an interesting conversation between a young lady and the guest relations manager of the hotel. As the lady was getting up to see something that the guest relations manager was showing, she collected her belongings at which point the manager mentioned to her,"Ma'am don't worry about your belongings. They are safe." The lady smiled, thanked him and said "I understand sir, but I'd rather be responsible for my belongings and what happens to it instead of entrusting them to someone else." Responsibility, I thought, was well-defined by this lady. Responsibility

17 November 2013 In Character, Comfort Zone, Customer Service and Sales, Habits, Integrity, Lead From Within, Leadership, Organizational Leadership By Lalita Raman

The Missing Link In ‘The Customer Is the Boss’

Have you ever thought like a customer when you are talking to a potential client? Do you really care to understand what the customer wants ? I was in Mumbai last week visiting my family for 4 days. My dad and mom are not keeping too well and I thought I must take some time out to be with them. While I was there, I decided to complete some formalities that was pending with a bank account that I had opened. The relationship manager stated that he wanted copies of my passport, other identification documents and photographs. I was taken aback because I had submitted all of this in as many copies as was required by this bank, four months back. The relationship manager started giving me several reasons why he wanted those again, none of which sounded convincing to me. One of the reasons he gave me was that this was a compliance requirement. This is one of the top favorite reasons given by many a customer contact of most banks. The relationship manager did not take time to understand my requirements, figure out how much time I had and how to reduce the inefficiency for me. Many customer contacts ever so often

21 September 2013 In Character, Customer Service and Sales, Integrity, Lead From Within, Leadership, Life, Organizational Leadership By Lalita Raman

Five Leadership Lessons From Cirque Du Soleil

Cirque du Soleil shows have been my favorite ever since I saw their first show in Asia, about 15 years back.Â Their shows always have something magical and theatrical about them and invokes your senses. Quick Facts onÂ Cirque Du SoleilÂ A clip of Zarkana I recently watched theirÂ Michael Jackson The Immortal World Tour ShowÂ and on my way home, as I was thinking about their various shows that I have watched and enjoyed, I realized that each of us have a lot to learn from the artists, as individuals and collectively. Key LessonsÂ For Full Post Refer LINK Image Source