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6 March 2020 In Change, Coaching, Comfort Zone, Communication, Emotions, Habits, Leadership, Life, Personal & Professional Development By Lalita Raman

What Will it Take to Manage Your Anxiety?

How do you add a bit of #relief and manage your anxiety in the current environment? @Andrea Foot and I got into a discussion as to how anxiety not only affects us but has a contagion effect on the #organization. How do we manage it ? Watch series 2 of #Anxiety Management. #leadership Image source: shutterstock.com

20 February 2020 In Comfort Zone, Emotions, Lead From Within, Leadership, Life, Organizational Leadership, Personal & Professional Development By Lalita Raman

How Do You Deal With The Anxiety Trap?

Anxiety is probably at its peak right now, especially in many parts of Asia, given the coronavirus situation. Change, especially in some forms creates anxiety on individuals as well as on organizations. How does anxiety in an individual affect organizations and how does an organization or the system create anxiety within individuals? What is the impact of this? Andrea Foot and I look at Anxiety and its impact in a series of videos of which this ciip is the first. Image source: shutterstock.com

8 February 2017 In Change, Character, Coaching, Comfort Zone, Communication, Conflict Leadership, Customer Service and Sales, Emotions, Employee Engagement, Habits, Integrity, Lead From Within, Leadership, Life, Organizational Leadership, Personal & Professional Development, Sales Leadership, Talent Management By Lalita Raman

Build A Communication Style You Can Be Proud Of

I was coaching one of my clients the other day and when I asked how would he like to “reframe” his communication, he remarked, no use saying whatever I have to say if it is not received by my audience properly. Wow. Indeed, communication is not complete, till it is “received”. Communication, be it written or verbal, is not complete till your audience understands the message. Written communication, be it email, chats or even a resume is ignored or can be misunderstood if it is not conveyed in a manner that will be understood by the receiver. Poor communication often results in frustration, ineffective meetings, misunderstandings, complicated relationships, lost time, lost revenues and overall goals remaining unachieved. What are some of the 101s of communication? 1.Language that is easy to understand We often live in our own world, using jargon and terms which our audience may not necessarily understand. 2.Connect We are emotional beings and connection takes place at an emotional level. Conversations, where a level of rapport and trust is established is when a connection happens. Connect with the other person's personal interests and topics of interest. 3.Listen Listening does not happen just with your ears but also with your eyes, heart and soul. Listening to understand and

5 October 2016 In Change, Character, Coaching, Comfort Zone, Communication, Emotions, Habits, Lead From Within, Leadership, Life, Organizational Leadership, Personal & Professional Development, Sales Leadership, Talent Management By Lalita Raman

The One Trait Every Human Being Must Have

Recently, I delivered a workshop to 400 university students. There were two sessions and each session was attended by approximately 400 students. The duration of each session was for 2 hours. Since the number in the audience was large, this workshop would be different in that it would involve least amount of interaction or group activities. In the first session, I had planned on some interaction by way of asking questions, or having them discuss some of the questions asked or doing the activity with the person sitting next to them. I realized that even this limited interaction was not yielding the desired results. I still attempted different ways in order to get the students to interact but overall participation was at a bare minimum. In session 2, the topic was the same as session 1 and thus the content was the same. Based on what I observed in Session 1, I realized that I have to change my structure, examples and make the presentation as a lecture but in a conversational style, to achieve the desired impact. I had to adapt to the requirements on the fly, had to think on my feet, yet remain calm and impactful. [Tweet "#Adaptability is a

7 September 2016 In Change, Character, Coaching, Comfort Zone, Communication, Conflict Leadership, Lead From Within, Leadership, Life, Organizational Leadership, Personal & Professional Development, Sales Leadership By Lalita Raman

4 Simple Steps To Engage In An Interesting Conversation

I received a personal note of Thank you from one of my clients who had been coached by me recently. He had his biggest breakthrough in that he was able to sort out his relationship with his business partner which had been on a rough terrain over the past two years, before he started his coaching. ⇒How often does our relationships with friends, trusted colleagues or other near and dear ones go pear shaped because of interpretations that we make of events and behaviors or reactions of others? Life is full of interpretations and yet there are some incidents of people's behaviors, actions and reactions which interpreted in our own way leads to many a challenging conversation thereafter. Each of us form stories in our own head, of things that happen in our daily life which includes interpreting some of our conversations. Every party to the conversation run their own stories in their head because of different perspectives and some of these perspectives, when not clarified, adds to the complexity in a relationship and the conversation not so pleasant. Imagine you receive an email from one of your colleagues whom you have observed with behaviors which makes a conversation uncomfortable and tense. The

28 July 2016 In Change, Character, Coaching, Comfort Zone, Communication, Emotions, Habits, Integrity, Lead From Within, Leadership, Life, Personal & Professional Development By Lalita Raman

The Art Of Communicating Amidst Change And Complexity

Recently, a gym closed down and this has been a common occurrence in Hong Kong in recent years. Members of this gym obviously want to get to a replacement gym so that their fitness regime is not affected. Unfortunately, there are barely any other alternatives left, barring one, which is the gym that I go to. This gym has been able to survive the tumultuous environment. Their survival, I think, can be attributed to the higher rates they charge v/s the deep discount that the others gyms tend to offer and also the quality of instructors that they hire for the various wide range of group classes they offer. As much as I like going to my gym because I enjoy the classes, recently, the experience has been stressful. Some members of the other gym have been given a free pass at the various locations they have. The number of people they have allowed in some classes have thus increased, creating a space issue in the class. Further, many of these new participants are clueless as to the rigor of these classes and they either don't listen nor understand instructions. Basically, the movement especially in Combat or TRX classes has become restricted

5 July 2016 In Coaching, Communication, Integrity, Lead From Within, Leadership, Life, Personal & Professional Development By Lalita Raman

6 Ways to Express Yourself Effectively

Two weeks back, whilst I was at my yoga studio for my yoga class, a lady stomps her feet on my mat whilst I was cleaning my mat with a disinfectant tissue. Her behavior infuriated me and worse still, she did not bother apologizing. This is something that happens so often at the yoga studio. There are days when I ignore and wipe my mat again or fold the mat in the area that is likely to be trodden by others. There are other days when I am silently agonizing and wondering why are people not courteous? There are yet other days when I share my frustration with my friends, family at home or with my neighbor in the next mat if he or she expresses the same frustration

15 June 2016 In Character, Coaching, Comfort Zone, Communication, Customer Service and Sales, Emotions, Habits, Integrity, Lead From Within, Leadership, Life, Personal & Professional Development By Lalita Raman

Five Benefits To Being An Observer

I was watching a TV serial the other day. The gist of the story is as follows : Two people who love each other get married. The city they are getting married is under a high security alert. Unfortunately, on their wedding day, a bomb is found in their wedding premises and the girl's uncle and brother (who gets shot as one of the terrorists) are accused as the terrorists since the circumstantial evidence says so. The girl is a lawyer and her heart tells her that they are innocent and she decides to defend her uncle and prove that her brother was innocent. This move upsets her husband and her in-laws who have lost his brother and son respectively. As an observer, you know the real terrorist but this is not known by the girl or her husband and her in-laws. Without getting involved emotionally in the events, as an observer, you feel that the girl is right from her perspective and the same can be said about her husbands' and in-laws perspective, especially from an emotional angle. Yet as an observer you also know that this girl's husband and her in-laws are being clouded by emotions and fail

18 May 2016 In Change, Character, Coaching, Comfort Zone, Customer Service and Sales, Emotions, Habits, Integrity, Lead From Within, Leadership, Life, Organizational Leadership, Personal & Professional Development By Lalita Raman

Five Keys To Establishing and Building Trust in A Relationship

Last Friday, I watched The Money Monster. There is a scene where Lee Gates (George Clooney) walks out of his studio with Kyle Budwell (Jack O'Connell), a grief-stricken bankrupt viewer who lost his money after a previous tip; in front of him, a sharp contrast to moments earlier where Lee Gates was held hostage by Kyle Budwell. However, with the negotiations that followed between Lee Gates and Kyle Budwell, a certain degree of trust is established. Since Lee Gates does not want to get shot by the police, who are trying to disarm his bomb, he hides behind, Kyle, with Kyle walking in front of him. Lee convinces Kyle that the person because of whom Kyle lost his money is there, and they can question him together. The movie is particularly not interesting but this scene somehow captured my attention because of the rapport that Lee Gates builds with Kyle Budwell who had held him hostage. There is a trust that each of them place on the other, a degree of belief in each other and their common goal is to find this person on account of whom this grievance was caused. Trust is an essential part of any relationship be it with your partner, your

27 April 2016 In Character, Coaching, Comfort Zone, Communication, Customer Service and Sales, Emotions, Habits, Integrity, Lead From Within, Leadership, Life, Organizational Leadership, Personal & Professional Development By Lalita Raman

Four Keys To The Power Of Consistency

Recently at my yoga and gym classes at Pure Yoga and Pure Fitness, I have observed that the different instructors follow a sequence in a particular week, which is consistent throughout that week, for that particular style of class. Not every class of the same style [e.g. TRX (suspension training) or Body Combat or RPM] has every single move and flow the same across different days and instructors in a particular week. But there are some moves common across the same class on different days during any given week. This consistency brings uniformity across classes and you as a participant is able to practice it consistently and improve your way of doing it. In addition, the instructors don't play what they want but send a uniform and consistent message. Each instructor is unique and with the consistency that they follow, it becomes easier for the participants as well as for the instructors to deliver their best. Thus the brand name and franchise value is enhanced. I appreciate consistency, especially as a Dale Carnegie trainer, because as Dale Carnegie trainers, when we deliver flagship programs and other tailored in-house corporate programs, we need to maintain consistency in the overall way we facilitate and