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Transitions Intl / Posts tagged "Business"
19 November 2013 In Change, Coaching, Communication, Employee Engagement, Lead From Within, Leadership, Life, Organizational Leadership, Personal & Professional Development, Talent Management By Lalita Raman

The Strength Based Resonant Team Leader

A month back, I conducted a workshop on Tips and Tricks To Engage Employees. The focus of this workshop was employee engagement using a neuroscience perspective. While discussing the neuroscience aspects, one of the points I highlighted was the importance of leaders and managers recognizing the strengths of the people who work with them in their teams or organizations. Strength is the key binding factor in providing certainty, feeling that we have the power of choice in what we do and being recognized for our talents because we operate from our area of strength. It provides the endorphin to help our brain move towards an engaged and reward state. One of the participants had a view that in some industries only command and control works and there is no time, especially given the deadlines, for recognizing strengths or working on creating an environment of Certainty, Recognition, Choices or Connection. An interesting discussion ensued in the workshop once this comment was made. One of my coaching clients during one of her earlier sessions was sharing her challenges at her work place. She has been with her organization for eight years and she was describing how the head of the business was a very tough

17 November 2013 In Character, Comfort Zone, Customer Service and Sales, Habits, Integrity, Lead From Within, Leadership, Organizational Leadership By Lalita Raman

The Missing Link In ‘The Customer Is the Boss’

Have you ever thought like a customer when you are talking to a potential client? Do you really care to understand what the customer wants ? I was in Mumbai last week visiting my family for 4 days. My dad and mom are not keeping too well and I thought I must take some time out to be with them. While I was there, I decided to complete some formalities that was pending with a bank account that I had opened. The relationship manager stated that he wanted copies of my passport, other identification documents and photographs. I was taken aback because I had submitted all of this in as many copies as was required by this bank, four months back. The relationship manager started giving me several reasons why he wanted those again, none of which sounded convincing to me. One of the reasons he gave me was that this was a compliance requirement. This is one of the top favorite reasons given by many a customer contact of most banks. The relationship manager did not take time to understand my requirements, figure out how much time I had and how to reduce the inefficiency for me. Many customer contacts ever so often

16 November 2013 In Character, Coaching, Communication, Integrity, Lead From Within, Leadership, Life, Organizational Leadership, Personal & Professional Development By Lalita Raman

How To Lose In Leadership

I was at my friend’s place last week for dinner. She has 2 kids, a son and daughter. We were chatting and in the midst of a discussion, her daughter Nikita, comes up to her Dad and reminds him that it is her time to play chess with him. Despite being told that he will play with her later, she insists. He consents and tells her that she will play the game without playing any pranks. Nikita is a junior chess champion at a State level for girls under 10 years. Her dad, although not a champion has always been an expert in chess. We were watching them play and Nikita suddenly turned to her mom and asked her a question on what she should do. I also noticed that she didn’t just ask for a solution but explained what her strategy was and consulted her mother on which option she should choose as the next step. John was having some morale issues among his team. He had 5 direct reports though he was responsible for a team of fifty. He decided he will conduct a survey to determine the engagement and satisfaction among his team. At the end of one

31 August 2013 In Coaching, Customer Service and Sales, Employee Engagement, Leadership, Life, Organizational Leadership, Personal & Professional Development By Lalita Raman

How Are You Connecting With People?

Businesses and organizations run because of the people, the relationships and the connections between people. When we network with people we look for common interests or topics to break the ice, strike a conversation and thereafter get into a discussion. In a business scenario, during interviews, a set of questions is asked by different people in an organization of a potential candidate. In each of these situations, be it at work (or in daily life), there is  judgment being made based on skills, qualifications, the ability to make an elevator speech, the way a person talks or present themselves, all of which are external factors.  Also, in today’s age of social media, there is an eagerness to strike a conversation with people who have large number of followers, or if they are famous. Again these are extrinsic factors. However, part of the judgment rests with our own gut feel or our intuition. In today’s world there seems to be a lot of communication and modes of communication but is real connection happening? Leaders connect because they are human and understand that trust and rapport can’t be built without real connection. Meaningful communication is possible only with real connection. How do you connect?

31 August 2013 In Coaching, Communication, Habits, Lead From Within, Leadership, Personal & Professional Development By Lalita Raman

Fake It Till You Make It Or Feel It Till You Make It

One of my sister’s friends’ colleague Anita, submitted her resignation recently, since she had found another job. Whilst she was serving her notice period, she still kept hoping that she would be asked to stay in her current organization. She was almost nearing the end of her notice period when my sister’s friend asked Anita why she wanted to stay back. Anita did not have any job in hand. She had pulled a fast one since she believed in doing so, she would get a salary hike with her current company. You have probably heard of “Fake it till you Make it” ever so often. I have always wondered about this statement. Do you fake →your values, authenticity, talents and skills? →your job, salary, what you can afford? →your emotions, compliments and the way you articulate? →who you are? Fake it till you make it or become it seems to be losing its essence in the way people are using it. I have always understood “Fake it Till You Make it” as, to get over your negative self talk, to believe in yourself, to achieve your dreams and not have your inner critique take over. From when did it become not being authentic, or being a hypocrite or

30 August 2013 In Coaching, Employee Engagement, Leadership, Life, Organizational Leadership, Personal & Professional Development By Lalita Raman

The Human Touch to Leadership

In today’s day and age we are bombarded by more stimuli than ever before. This stimuli can be from various sources like social media, emails, chats, demands from the real world and from every possible source. Amidst this stimuli, we are expected to be thoughtful and yet give responses in nano seconds or a fraction thereof. In this environment of keeping up to demands, not feeling left out or as if we missed the boat, we create feelings of vacuum and stress within ourselves and amongst others. Now let’s take the situation of Emily who is either looking to diversify her business or seeking to change her job or starting up a new business venture. She is excited, enthusiastic, is eager to make connections and engages with different people from various walks of life. She meets various types of personalities in this journey. Who are you among these personalities? FOR FULL POST REFER LINK For Coaching, Facilitating, Speaking and Conducting Workshops Connect

2 May 2013 In Coaching, Employee Engagement, Organizational Leadership, Personal & Professional Development, Talent Management By Lalita Raman

Does “Employee Engagement” Matter?

John was with his company for a little over two years. He was one of the senior management reporting directly to the CEO and Chairman. He was very soon expected to take over as CEO and Chairman. However, John was frustrated and has been mulling over leaving the firm to pursue other opportunities.  John had joined this firm with a lot of expectations in terms of the vision he saw for this company. This was the second firm in his 15 year career so far. Employee engagement has become a key word and an area of focus within organizations more so from the point view of retention. What is employee engagement? Employee engagement is the emotional commitment that a person has to their organization. What is the Key to Employee Engagement From Gallup 12 questions for Employee Engagement 1) Do you know what is expected of you at work? 2) Do you have the materials and equipment to do your work right? 3) At work, do you have the opportunity to do what you do best every day? 4) In the last seven days, have you received recognition or praise for doing good work? 5) Does your supervisor, or someone at work, seem to care about you as a person? 6) Is