Empathy | Transitions Intl
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Transitions Intl / Posts tagged "Empathy"
11 January 2016 In Change, Coaching, Comfort Zone, Communication, Emotions, Habits, Lead From Within, Leadership, Life, Organizational Leadership, Personal & Professional Development, Sales Leadership, Talent Management By Lalita Raman

Four Mindful Ways To Be More Effective

One of my friends is into mindfulness and has engaged in it for past several years. In almost every conversation with him, I have observed that he gets irritated with something that has happened or something that is about to happen. Yet, he is quick to clarify that mindfulness has helped him and he swears by it. I am not sure why he offers this clarification every time. Mindfulness and courses on mindfulness has grown in geometric progression in the past two years. Anything with a mindfulness angle surely gets noticed. ⇒Are all those who talk about mindfulness and those who promote mindfulness, always mindful ? ⇒How can we be mindful in the time driven world of ours? Does it necessarily involve hours of practice, silent retreats and meditation?⇐ I read an interesting article on HBR that piqued my interest The title of that article was Mindfulness -Search Inside Yourself It talks about "just six seconds of mindfulness" can make you more effective. The crux of this article which caught my attention is that you can do away with the mental baggage, during your day, when you approach each new situation with a present, focused mind. You achieve a calm and agitation free mind by consciously taking one

18 February 2014 In Change, Character, Coaching, Comfort Zone, Communication, Habits, Lead From Within, Leadership, Life, Personal & Professional Development By Lalita Raman

Leadership And The Art Of Communication

Last week on Wednesday, I was attending a meeting and one of the conversations was about organizing events where we could bring out the best in Women and show diversity of women by getting those who practice it to share their experiences. Along with this, some of us were of the view that we should combine this talk with some fun, food and frolic. While this conversation was going on, I suggested that maybe we should consider a theme party and before I could finish my statement, I heard a woman who was dominating the meeting till then, cut me off by laughing and saying “oh God, no, I hate fancy dress parties”. For a second or two I was upset but decided to smile. I smiled, because at that moment I had a flash of this particular extract from Pema Chodron’s quotes that I had read the day before. “It’s not life that causes suffering, says Buddhist teacher Pema Chödrön, it’s our story about life—our interpretation—that causes so much distress. When we practice interrupting the story we’re telling ourselves, and learn to ride the wave of emotions that inevitably come up in life, we can find a new freedom and flexibility in

17 November 2013 In Character, Comfort Zone, Customer Service and Sales, Habits, Integrity, Lead From Within, Leadership, Organizational Leadership By Lalita Raman

The Missing Link In ‘The Customer Is the Boss’

Have you ever thought like a customer when you are talking to a potential client? Do you really care to understand what the customer wants ? I was in Mumbai last week visiting my family for 4 days. My dad and mom are not keeping too well and I thought I must take some time out to be with them. While I was there, I decided to complete some formalities that was pending with a bank account that I had opened. The relationship manager stated that he wanted copies of my passport, other identification documents and photographs. I was taken aback because I had submitted all of this in as many copies as was required by this bank, four months back. The relationship manager started giving me several reasons why he wanted those again, none of which sounded convincing to me. One of the reasons he gave me was that this was a compliance requirement. This is one of the top favorite reasons given by many a customer contact of most banks. The relationship manager did not take time to understand my requirements, figure out how much time I had and how to reduce the inefficiency for me. Many customer contacts ever so often

30 September 2013 In Change, Character, Coaching, Communication, Integrity, Lead From Within, Life, Organizational Leadership, Personal & Professional Development By Lalita Raman

The Pitfalls Of Willful Blindness

I’m not a fan of watching soap operas. One day when I was changing channels to watch a program on CNBC, my attention was caught by a snap-shot of a scene in Star Plus, where a girl was asking questions to her grandma. I started watching this Indian soap opera called Veera. What got me interested in this soap opera was the girl’s never-ending quest to learn, to challenge, to explore, to question and not to take things for granted. If you observe a child, you will notice that a child never stops to ask questions. Most questions asked by a child arise from curiosity and to determine the Why? However, as we grow older, we stop asking relevant questions. We take things for granted and are happy to accept the beliefs, the processes, the archaic methods. When people ask me what is Coaching, I explain that a Coach facilitates listening in an adult environment by asking relevant and contextual questions. As your coach, I create an environment to evoke you to explore your greatest potential be it in tactical – sales, communication or leadership or transformational coaching. How many times have you faced situations in your organization or in a community voluntary service, where you observe situations

27 August 2012 In Coaching, Personal & Professional Development By Lalita Raman

How To Practice Positive Leadership

Pauline is sitting at her desk immersed in her own thoughts and going down the memory lane of her past 30 years. Pauline still remembers the big day when she was 8 years old. She is waiting for her big day, the final competition for being declared "The Best Child Dancer under 10" in the biggest competitions held by a TV channel in her country.  She is passionate about dancing and spends hours on her practice. The Finale arrives and she gives a mind-blowing performance. She wins the competition. She gets accolades, awards, appreciation of her performance.  She is exhilarated. A smile returns to her face when she thinks about this moment. She has won many awards thereafter not only in her country but also internationally. Dance is her passion but Pauline has always kept it as a hobby rather than make a career out of that. She is multi skilled and has never had any issues in trying out diverse things and out shining in each of those.  She is currently a Senior Executive with a top multinational  - she has spent over 10 years with this Company and has grown in her role.  She is one of the top performers and