Listening | Transitions Intl

8 February 2017 In Change, Character, Coaching, Comfort Zone, Communication, Conflict Leadership, Customer Service and Sales, Emotions, Employee Engagement, Habits, Integrity, Lead From Within, Leadership, Life, Organizational Leadership, Personal & Professional Development, Sales Leadership, Talent Management By Lalita Raman

Build A Communication Style You Can Be Proud Of

I was coaching one of my clients the other day and when I asked how would he like to “reframe” his communication, he remarked, no use saying whatever I have to say if it is not received by my audience properly. Wow. Indeed, communication is not complete, till it is “received”. Communication, be it written or verbal, is not complete till your audience understands the message. Written communication, be it email, chats or even a resume is ignored or can be misunderstood if it is not conveyed in a manner that will be understood by the receiver. Poor communication often results in frustration, ineffective meetings, misunderstandings, complicated relationships, lost time, lost revenues and overall goals remaining unachieved. What are some of the 101s of communication? 1.Language that is easy to understand We often live in our own world, using jargon and terms which our audience may not necessarily understand. 2.Connect We are emotional beings and connection takes place at an emotional level. Conversations, where a level of rapport and trust is established is when a connection happens. Connect with the other person's personal interests and topics of interest. 3.Listen Listening does not happen just with your ears but also with your eyes, heart and soul. Listening to understand and

18 May 2016 In Change, Character, Coaching, Comfort Zone, Customer Service and Sales, Emotions, Habits, Integrity, Lead From Within, Leadership, Life, Organizational Leadership, Personal & Professional Development By Lalita Raman

Five Keys To Establishing and Building Trust in A Relationship

Last Friday, I watched The Money Monster. There is a scene where Lee Gates (George Clooney) walks out of his studio with Kyle Budwell (Jack O'Connell), a grief-stricken bankrupt viewer who lost his money after a previous tip; in front of him, a sharp contrast to moments earlier where Lee Gates was held hostage by Kyle Budwell. However, with the negotiations that followed between Lee Gates and Kyle Budwell, a certain degree of trust is established. Since Lee Gates does not want to get shot by the police, who are trying to disarm his bomb, he hides behind, Kyle, with Kyle walking in front of him. Lee convinces Kyle that the person because of whom Kyle lost his money is there, and they can question him together. The movie is particularly not interesting but this scene somehow captured my attention because of the rapport that Lee Gates builds with Kyle Budwell who had held him hostage. There is a trust that each of them place on the other, a degree of belief in each other and their common goal is to find this person on account of whom this grievance was caused. Trust is an essential part of any relationship be it with your partner, your

9 March 2016 In Character, Coaching, Comfort Zone, Communication, Customer Service and Sales, Emotions, Employee Engagement, Habits, Lead From Within, Leadership, Life, Organizational Leadership, Personal & Professional Development, Sales Leadership, Talent Management By Lalita Raman

Six Ways To Be An Impactful Communicator

Yesterday whilst in my yoga class, the instructor was giving us a specific instruction. She was very clear in her instruction and it so happened that the woman next to me had her left leg in front instead of her right leg. The instructor noticed this and kept repeating her instruction to this woman and only after a good 30-40 seconds that the woman internalized the instruction and did the right thing. I was thinking about this incident on my way back to work and realized that many times at the gym, yoga or even at trainings that I facilitate for various corporates, many participants do not do what has been instructed or requested of them. This happens not because the instructions are not clear or the language not understood but the individual/s concerned are not listening. Their focus is on something else. They are not in the moment. They hear and yet they don't listen. [Tweet "#Listening to #connect happens when you #listen to understand. #communication #EI #leadership"] What does LISTEN mean ? 1.Learn Learn to recognize your shortcomings and accept yourself. Ask yourself, what can you do to bring back focus? Have an open mind and intention to listen. [Tweet "#Listening with an open

30 September 2013 In Change, Character, Coaching, Communication, Integrity, Lead From Within, Life, Organizational Leadership, Personal & Professional Development By Lalita Raman

The Pitfalls Of Willful Blindness

Iâ€™m not a fan of watching soap operas. One day when I was changing channels to watch a program on CNBC, my attention was caught by a snap-shot of a sceneÂ in Star Plus, where a girl was asking questions to her grandma. I started watching this Indian soap opera calledÂ Veera.Â What got me interested in this soap opera was the girlâ€™s never-endingÂ quest to learn, to challenge, to explore, to question and not to take things for granted. If you observe a child, you will notice that a child never stops to ask questions. Most questions asked by a child arise from curiosity and to determine the Why? However, as we grow older, we stop asking relevant questions. We take things for granted and are happy to accept the beliefs, the processes, the archaic methods. When people ask me what is Coaching, I explain that a Coach facilitates listening in an adult environment by asking relevant and contextual questions. As your coach, I create an environment toÂ evoke you to explore your greatest potential be it in tactical â€“ sales, communication or leadership or transformational coaching. How many times have you faced situations in your organization or in a community voluntary service, where you observe situations