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Transitions Intl / Posts tagged "Trust"
18 May 2016 In Change, Character, Coaching, Comfort Zone, Customer Service and Sales, Emotions, Habits, Integrity, Lead From Within, Leadership, Life, Organizational Leadership, Personal & Professional Development By Lalita Raman

Five Keys To Establishing and Building Trust in A Relationship

Last Friday, I watched The Money Monster. There is a scene where Lee Gates (George Clooney) walks out of his studio with Kyle Budwell (Jack O'Connell), a grief-stricken bankrupt viewer who lost his money after a previous tip; in front of him, a sharp contrast to moments earlier where Lee Gates was held hostage by Kyle Budwell. However, with the negotiations that followed between Lee Gates and Kyle Budwell, a certain degree of trust is established. Since Lee Gates does not want to get shot by the police, who are trying to disarm his bomb, he hides behind, Kyle, with Kyle walking in front of him. Lee  convinces Kyle that the person because of whom Kyle lost his money is there, and they can question him together. The movie is particularly not interesting but this scene somehow captured my attention because of the rapport that Lee Gates builds with Kyle Budwell who had held him hostage. There is a trust that each of them place on the other, a degree of  belief in each other and their common goal is to find this person on account of whom this grievance was caused. Trust is an essential part of any relationship be it with your partner, your

27 April 2016 In Character, Coaching, Comfort Zone, Communication, Customer Service and Sales, Emotions, Habits, Integrity, Lead From Within, Leadership, Life, Organizational Leadership, Personal & Professional Development By Lalita Raman

Four Keys To The Power Of Consistency

Recently at my yoga and gym classes at Pure Yoga and Pure Fitness, I have observed that the different instructors follow a sequence in a particular week, which is consistent throughout that week, for that particular style of class. Not every class of the same style [e.g. TRX (suspension training) or Body Combat or RPM] has every single move and flow the same across different days and instructors in a particular week. But there are some moves common across the same class on different days during any given week. This consistency brings uniformity across classes and you as a participant is able to practice it consistently and improve your way of doing it. In addition, the instructors don't play what they want but send a uniform and consistent message. Each instructor is unique and with the consistency that they follow, it becomes easier for the participants as well as for the instructors to deliver their best. Thus the brand name and franchise value is enhanced. I appreciate consistency, especially as a Dale Carnegie trainer, because as Dale Carnegie trainers, when we deliver flagship programs and other tailored in-house corporate programs, we need to maintain consistency in the overall way we facilitate and

24 April 2014 In Coaching, Communication, Customer Service and Sales, Lead From Within, Leadership, Sales Leadership By Lalita Raman

Simplicity in Sales I – Why People Buy?

I once heard a conversation between a sales manager and one of his team members where the sales manager is telling his sales person, simplify the conversation so that even a five-year old can understand what solution you are providing and how it will benefit him. Do you know how to do that? The sales person looked a bit confused and retorted back: "Oh yeah, that is easy". Is it really that easy? How many sales people resort to simplification (oversimplified) instead of simplicity? A friend was buying a house in Singapore. One of her real estate agents showed her several houses and his main pitch was how beautiful the Jacuzzi and the swimming pool in each of these houses were. The fact was she was not keen on having either a Jacuzzi or a swimming pool and in her initial meeting with the real estate agent she had categorically specified what she was looking for and that didn't include either of the two. Worse still, he had forgotten some of the key features that she was looking for in her prospective house. Had the agent bothered to listen and remember what mattered most to my friend, his chances of getting the

6 September 2013 In Lead From Within, Leadership, Life, Personal & Professional Development By Lalita Raman

What Michael Jackson Teaches Us About Leadership and Life?

Last Sunday, I watched the Michael Jackson THE IMMORTAL World Tour show by Cirque Du Soleil. I’ve always been a big fan of Cirque Du Soleil. There is a lot to be learnt about life and leadership from their shows, which I shall cover in a later post. Watching the show, I couldn’t help think about the impact that Michael Jackson made through his music and his songs. His songs had and have a lot to offer on love, life, leadership, humanity, team spirit, togetherness, leaning in, and every little things that matters in life.  Despite several criticisms, if you look at the legend that this man was, you will realize that Michael Jackson expressed his charisma, hope, humanity, compassion, sincerity and love through his music. Some of my favorite Michael Jackson quotes are: “Hope is such a beautiful word, but it often seems very fragile. Life is still being needlessly hurt and destroyed.” ― Michael Jackson In a world filled with hate, we must still dare to hope. In a world filled with anger, we must still dare to comfort. In a world filled with despair, we must still dare to dream. And in a world filled with distrust, we must still dare to believe.”

9 July 2012 In Coaching By Lalita Raman

Coach : Why You Must Hire One?

With the information overload that we have on a daily basis from Social Media, and the Internet, many times you find it difficult to get to where you want to go. Let's say you are a top performing executive in an organization and have consistently surpassed your targets. You have never shirked responsibility nor have you disappointed in your commitments. However, you feel you are reaching a saturation point and are not able to grow. You speak to your boss and he tells you to enroll in a leadership and motivational course. He also sends you some web links to read. You attend the course for 2 days, you read all the links he sent you and add some of them to your other regular reading sources. Yet, you feel that you are not able to make the progress you want to make. You have tried to tell this again to your boss, Human Resources and other seniors within the organization but to no avail. You don't want to leave the company but sometimes you feel that is probably the best option available. Sounds familiar? I could give you several similar examples where you probably feel stuck or you have been assigned a new